Privacy Policy
This Privacy Policy explains how link-exchange.io may collect, use and protect information when you browse the website, create a crypto exchange order or contact support. The exact information processed depends on which parts of the service you use and which data is necessary for the selected transaction.
The policy applies to website and exchange-service interactions associated with link-exchange.io. Third-party wallets, blockchain networks, infrastructure providers and external services operate under their own privacy practices.
Information Related to an Exchange Order
A crypto exchange requires transaction information to identify the source and destination of the order. Depending on the route, this can include the selected assets and networks, source amount, destination wallet address, generated deposit address, transaction hashes, order identifier and processing status.
Blockchain addresses and transaction hashes can be publicly visible on the relevant blockchain. Public availability on a blockchain does not mean the service treats all associated order information as public website content.
Technical and Usage Information
The website may process technical information needed for security, reliability and troubleshooting. This can include IP address, browser and device information, timestamps, requested pages, error logs and basic interaction data.
Such information can be used to maintain the service, investigate abuse, diagnose failures and protect exchange infrastructure. The site should avoid collecting information that is not reasonably connected to these purposes.
Information You Provide to Support
When you contact support, the service may process the contact details and message content you provide, together with any order information needed to investigate the request.
Do not send seed phrases, private keys, recovery words or wallet passwords. These credentials are not required to identify an onchain transaction or review a standard exchange order.
Cookies and Similar Technologies
The website may use cookies or similar local-storage technologies for essential functionality, session continuity, security and basic analytics. Non-essential technologies should be used only in accordance with the consent mechanism and configuration applicable to the site.
Browser settings can be used to remove or block cookies, although disabling essential storage can affect how parts of the website operate.
Why Information May Be Processed
Information may be processed to:
- create and administer an exchange order;
- calculate and deliver the selected crypto route;
- send a payout to the destination provided by the user;
- display order status and transaction history associated with the active order;
- prevent fraud, abuse and prohibited activity;
- apply AML, sanctions and transaction-risk controls;
- maintain website security and performance;
- respond to support requests;
- comply with valid legal obligations where applicable.
The service should use transaction information for defined operational, security and compliance purposes rather than unrelated profiling.
Blockchain Transparency
Public blockchains can permanently record wallet addresses, transaction hashes, asset transfers, amounts and timestamps. This information may remain accessible independently of link-exchange.io and cannot generally be removed from the blockchain by the website operator.
Users should consider this property of blockchain systems when choosing a destination address or moving funds between wallets.
Third-Party Providers
Parts of the website or exchange infrastructure may rely on third-party hosting, analytics, market-data, blockchain, liquidity, security or communication providers. These providers may process information according to their role and their own terms.
Where a third-party service is necessary to execute an order, information should be limited to what is reasonably required for that function.
Data Retention
Information should be retained only for as long as reasonably necessary for transaction administration, security, dispute handling, compliance and applicable legal requirements. Different categories of information can have different retention periods.
Because the exact period can depend on the type of record and applicable obligations, this policy does not promise one universal deletion schedule for every item.
Security
Reasonable technical and organizational measures should be used to protect service-side information against unauthorized access, alteration or loss. No online system, wallet, blockchain service or transmission method can be guaranteed to be completely secure.
Users are responsible for protecting their own wallet credentials, devices and recovery information.
AML and Compliance Processing
Transaction information can be screened or reviewed under the site's risk and compliance controls. A transaction that triggers a risk signal may require additional review or information as described in the AML Policy.
The absence of a conventional account-registration step does not mean that every transaction is exempt from compliance checks.
Your Privacy Requests
Depending on applicable law and the nature of the information held, users may have rights to request access, correction, deletion, restriction or other treatment of personal information.
A request can be submitted through the Contacts page. The service may need enough information to verify that the requester is entitled to act on the relevant data.
Changes to This Policy
This Privacy Policy may be updated when the service, technical infrastructure or applicable requirements change. The version published on this page should be treated as the current website policy.
Material changes should be reflected in the page content and, where appropriate, in the effective-date information used by the site.
Contact
Questions about privacy or data handling can be submitted through LINK Exchange Contacts and Support. Include the page or order reference relevant to the request, but do not send wallet recovery credentials.